Fair Price Group Pty Ltd warrants, that at the company’s discretion, where a defect in a product occurs within the prescribed Period and is shown to be caused by a manufacturer defect or materials, the product or parts shall be repaired or replaced (at the discretion of Fair Price Group Pty Ltd) at no cost to the customer, labour and or travel charges may apply. Any defect or damage to the product due to misuse, abuse or environmental shall not be covered under this warranty.
It is a condition of this warranty that the products found to be faulty have not been misused or wilfully damaged and shall not have been worked on or tampered with by any person not authorised by the company to do so. It is also a condition that the care and maintenance advice for the product has been adhered to (please refer to Definitions of Environments below).
All warranties offered herein are non transferable and only apply where the goods have been paid for in full. Proof of purchase will be required.
Being rural, away from the coast and remote from industry and urban activity. If you live in this area you should implement your maintenance program every 6 months.
Being mainly urban, inland away from heavy industrial activity. If you live in this area you should implement your maintenance program every 3 months.
Being coastal or marine, within 3kms of the coast or subject to salt deposition. Close proximity to industrial activity. If you live in this area you should implement your maintenance program every 2-4 weeks. Limited warranties apply to all products.
Fair Price Group Pty Ltd may inspect the product (during normal business hours) to determine the nature and cause of the defect.
If Fair Price Group Pty Ltd determine that there is a valid claim, the cost to repair or replace the defective product with the same or similar product will be borne by Fair Price Group Pty Ltd excluding the cost of labour if the time lapse is greater than 12 months from Installation
If Fair Price Group Pty Ltd determine that the claim is not valid, it may recover any costs related to such a warranty claim.
The effects of ultra violet light, pollution, dirt, grime and salt deposits are detrimental to a powder-coated surface as they accumulate over time. To comply with warranty requirements and extend the life of your products, a very simple maintenance program should be implemented. As a general rule, cleaning of the powder-coated surface must take place regularly. However in areas where pollutants are more prevalent, especially in coastal or industrial areas ( limited warranties apply to all products), a cleaning program should be carried out on a more frequent basis.
To clean the powder-coated surface:
Roller Blinds Care and Maintenance
Regular dusting of the fabric will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean, avoid over zealous rubbing as this may permanently mark the blind. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.
Other factors common with Roller Blinds are wafting or V’ing of the fabric, this can occur for many reasons not just the width of the blind, it arises from the deflection of the top roller tube and is caused from the weight of the fabric, fabric type, different fabric manufacturers, span and drop of blinds and gravity pulling down, all blinds have degrees of wafting and it is a commerciably acceptable trait to have degrees of it and it is not a warrant-able issue, increasing the size of the top tube will not always eliminate this issue, blinds must be looked at straight on and with a noncritical light source, we tend to notice this wafting factor when blinds head over the 2000mm wide and 1500mm in drop area but can also occur when the blind is narrower and has a long drop or viewing the blinds from a side angle, there are no definite sizes that we can state will and wont have wafting, it is not possible for any company representative to predict how any blind will react until it is installed and operational, another factor is the environment and temperature fluctuations, hotter days can cause more wafting as the temperature nearer the ceilings of homes is always hotter and the top tube can deflect more due to heat on these days than cooler days.
No blind retailer/manufacturer can make assurances that their blinds will not have deflection, if any form of wafting/V’ing is not desired then another product should be looked at or blind sizes should be kept to an absolute minimum.
Another trait of roller blinds can be puckering along the bottom rail, this can occur for a number of reasons, the fabric is attached to the bottom rail by a plastic spline which can be stitched, stapled or stuck in place before being inserted into the bottom rail and each of these methods can be affected differently by the same reasons as above and some degree of puckering is normal on most blinds and can also be seasonal, the extreme heat and cold we experience in Australia can cause window treatments to react differently.
Please note that roller blinds tend to not roll up straight when first installed, guide the roller blind by holding bottom bar and looking up to ensure fabric is running up true on roller. Frayed edges caused by inattentive use will not be covered by warranty.
Warranty
Plantation Shutters Care & Maintenance
We warrant that our shutters will be defect free in materials or workmanship for the warranty periods below and that the original purchaser owns the shutters provided that such products were properly installed; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.
This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Fair Price Group be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Fair Price Group be liable for costs to remove and/or reinstall the product. Repairs will be made only with like or similar parts. This warranty does not include shipping charges or the cost of labour involved for measuring and installation.
This warranty does not cover any condition of or damage to the shutter or window, from unauthorized repairs, accidents, alterations, misuse, abuse, act of God, motorized devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance. Improper, inappropriate or unauthorized replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and re installation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing, natural variations in colour, grain and texture in these products, Fair Price Group is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorized due to these normal variations.
All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.
Warranty
Paint – 5 years (Stains and clear lacquered finishes will fade over time and are not covered by paint warranty, they are covered for 2 years only. Solid colours are recommended if fading is not a desired outcome.)
Structural – 25 years (covers frame and joinery and blades, blade pivot’s and moving parts are covered for 1 year) blades damaged due to incorrect use or misuse are not covered under the structural warranty, heat cracking, timber movement i.e. excessive warping are covered under the structural warranty, these issues will normally become evident within the first 3 to 6 months, this process is called seasoning which occurs after the timber shutters have been exposed to the heat, cold, condensation ( shutters exposed to excessive moisture will void this warranty) and sunlight over a period of time.
Hardware (Standard) – 3 years
Labour – 1 year (From date of install) ( Labour fees apply after 12 months )
Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.
All warranties are determined on a project by project basis with varying outcomes based on circumstances.
Care & Maintenance Guidelines
To keep you Plantation Shutters looking their best, please follow these simple guidelines:
If you have selected interior timber shutters it is important to note that timber is a natural product so will be affected by the environment and by use:
Many products in our range have visible tension devices on the blades which could require adjustment from time to time. Occasional adjustment will maintain an easy action of these blades.
Some hints for operating your Plantation Shutters:
Zipscreen® Blind Care and Maintenance
Little maintenance is necessary. However, from time to time, we recommend you clean PVC with warm soapy water and wipe dry. Occasionally after washing use a quality Plastic and Vinyl Cleaner like “VuPlex”® to clean, polish and remove static on clear and coloured plastic. Never roll up and store PVC blinds while wet, always dry PVC before storing for long periods of time to avoid a milky film appearing on the surface. Fabrics should also be clean periodically to avoid a build up of grime using a mild soapy mix and hose off to dry.
Extrusions: At least four times a year tracks should be washed with soap and water and clear Silicone Spray should be applied to the tracks (extreme environments will require more regular maintenance).
Blinds should not be left down during inclement weather, storms or while the home is unoccupied, excessive winds may cause the fabrics to tear or damage the tracks, side channels and walls, damage of this nature is not covered under warranty, blinds fixed into Hebel walling are not as secure as traditional bricks and mortar walls and are more susceptible to movement due to inclement weather.
Warranty
Ziptrak® Blinds Care and Maintenance
Little maintenance is necessary. However, from time to time, we recommend you clean PVC with warm soapy water and wipe dry. Occasionally after washing use a quality Plastic and Vinyl Cleaner like “VuPlex”® to clean, polish and remove static on clear and coloured plastic. Never roll up and store PVC blinds while wet, always dry PVC before storing for long periods of time to avoid a milky film appearing on the surface. Fabrics should also be clean periodically to avoid a build up of grime using a mild soapy mix and hose off to dry.
Extrusions: At least four times a year tracks should be washed with soap and water and clear Silicone Spray should be applied to the tracks (extreme environments will require more regular maintenance).
Blinds should not be left down during inclement weather, storms or while the home is unoccupied, excessive winds may cause the fabrics to tear or damage the tracks, side channels and walls, damage of this nature is not covered under warranty, blinds fixed into Hebel walling are not as secure as traditional bricks and mortar walls and are more susceptible to movement due to inclement weather.
Warranty
Roller Shutters Care and Maintenance
Please refer to the care and maintenance of your powder-coated products for your roller shutters.
Ensure side guides are clear of dirt and obstructions, don’t use lubricants like RP7 in guides as the chemicals will deteriorate the felt which enables smooth operation of your shutter. Internal winder boxes may squeak at times, lubrication may be used in hole where handle goes. No lubricants to come in contact with internal strap.
Warranty
Vertical Blinds Care and Maintenance
The application of a silicone based lubricant to the tilt rod is recommended. Regular dusting of the fabric will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean, avoid over zealous rubbing as this may permanently mark the blind. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.
Warranty
Aluminium Venetians Care and Maintenance
Regular dusting of the slats will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean and dry. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.
Warranty
Care and Maintenance of Your External Blinds Canvas Awnings
Keep the fabric clean by brushing regularly, both inside and outside, with a soft brush and by hosing occasionally with clear, cold water. You should start at the lower edge of the fabric and work upwards. Do not apply soaps, detergents, cleaning fluids or insecticides. Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with the fabric. Ensure that the canvas is thoroughly dry before rolling up and putting the awning away.
Warranty
Cellular Blinds Care and Maintenance
Keep cellular shades open during and after cleaning to properly air out the fabric and keep moisture from getting trapped in the pleats. Lightly spray the soiled area with the appropriate cleaner and gently wipe the fabric with a damp cloth or sponge. Always wipe horizontally along the pleats so as not to damage the fabric or folds. Take care not to crush or wrinkle the fabric. Pat with a dry cloth or towel to remove excess moisture but leave the blind fully extended to allow air to circulate between the pleats and through the honeycomb cells.
Warranty
Security Doors Care and Maintenance
Regularly Dusting and wiping over product with a clean damp cloth will reduce the build up of dirt, dust, salt and pollutants. All hinges and screws should be coated regularly with a silicon based lubricant to avoid product seizing. Warm mild soapy water can be used with a damp cloth to remove marks where required. Any products that require gloves to be used are not recommended.
Warranty
PVC Venetians Care and Maintenance
Regular dusting of the slats will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean and dry with a soft cloth. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.
Warranty
Roman Blinds Care and Maintenance
Regular dusting of the fabric will ensure no build up of dust and grime occurs. It important to monitor the fold lines on a roman blind to ensure dusts is not building up in joins. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean, avoid over zealous rubbing as this may permanently mark the blind. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.
Warranty
Timber Venetians Care and Maintenance
Regular dusting of the slats will ensure no build up of dust and grime occurs. Any other form of washing of the blinds is not recommended.
Warranty
Verandah Blinds Care and Maintenance
Keep the fabric clean by brushing regularly, both inside and outside, with a soft brush and by hosing occasionally with clear, cold water. You should start at the lower edge of the fabric and work upwards. Do not apply soaps, detergents, cleaning fluids or insecticides. Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with the fabric. Ensure that the canvas is thoroughly dry before rolling up and putting the awning away.
Warranty
Showroom Address:
Churchill Centre South,
Corner Churchill and Regency Rd.
252 Churchill Rd
Kilburn SA 5084
We service Adelaide and beyond including:
