Fair Price Group Pty Ltd strive to provide the best products, manufactured from only quality components however, no warranty or guarantee is offered on the performance of any product in the event of wilful damage, all warranties below must be read in conjunction with the care instructions and the Definitions of Environments guidelines.

Fair Price Group Pty Ltd warrants, that at the company’s discretion, where a defect in a product occurs within the prescribed Period and is shown to be caused by a manufacturer defect or materials, the product or parts shall be repaired or replaced (at the discretion of Fair Price Group Pty Ltd) at no cost to the customer, labour and or travel charges may apply. Any defect or damage to the product due to misuse, abuse or environmental shall not be covered under this warranty.

It is a condition of this warranty that the products found to be faulty have not been misused or wilfully damaged and shall not have been worked on or tampered with by any person not authorised by the company to do so. It is also a condition that the care and maintenance advice for the product has been adhered to ( please refer to Definitions of Environments below).

All warranties offered herein are non transferable and only apply where the goods have been paid for in full. Proof of purchase will be required.

Definitions of Environments and Maintenance Intervals:

Mild: Being rural, away from the coast and remote from industry and urban activity. If you live in this area you should implement your maintenance program every 6 months.

Moderate: Being mainly urban, inland away from heavy industrial activity. If you live in this area you should implement your maintenance program every 3 months.

Severe: Being coastal or marine, within 3kms of the coast or subject to salt deposition. Close proximity to industrial activity. If you live in this area you should implement your maintenance program every 2-4 weeks ( Limited warranties apply to all products ).

Fair Price Group Pty Ltd may inspect the product (during normal business hours) to determine the nature and cause of the defect.

If Fair Price Group Pty Ltd determine that there is a valid claim, the cost to repair or replace the defective product with the same or similar product will be borne by Fair Price Group Pty Ltd excluding the cost of labour if the time lapse is greater than 12 months from Installation

If Fair Price Group Pty Ltd determine that the claim is not valid, it may recover any costs related to such a warranty claim.

Exclusions The Warranty does not cover:

  • Defects that occur outside the warranty period.
  • Normal wear and tear.
  • Defects resulting from installation by a person who is not an authorized Fair Price Group Pty Ltd installer.
  • Product that has been repaired and or serviced by a person who is not an authorized Fair Price Group Pty Ltd installer or repairer.
  • Product that has been modified or altered in any way.
  • Product that has not been maintained in accordance with the Care and Maintenance Instructions and taking into account the Definitions of Environments.
  • Product that has been damaged by matters covered by the owner’s insurance and/or outside the control of Fair Price Group Pty Ltd – such as fire, theft, abuse or an act of God.
  • Defects that result from use other than normal residential use, all products installed in commercial applications are exempt from our normal warranties.

Please note: A call out fee will be required to be paid after 12 months from installation the Call out fee will be determined by Fair Price Group Pty Ltd.

Care and Maintenance of Your Powder-Coated Products:

The effects of ultra violet light, pollution, dirt, grime and salt deposits are detrimental to a powder-coated surface as they accumulate over time. To comply with warranty requirements and extend the life of your products, a very simple maintenance program should be implemented. As a general rule, cleaning of the powder-coated surface must take place regularly. However in areas where pollutants are more prevalent, especially in coastal or industrial areas ( limited warranties apply to all products), a cleaning program should be carried out on a more frequent basis.

To clean the powder-coated surface:

  • Carefully remove any loose deposits with a wet sponge.
  • Use a soft brush or cloth (non abrasive), and a mild household or car wash detergent to remove other deposits. Do not use steel wool, scrapers, scouring liquids or powders as they will permanently scratch the coated surface.
  • Rinse off with clean water.
  • The application of a silicon lubricant to moving parts (eg. rollers, hinges etc) is recommended often as part of the maintenance.

Please note that detergents that recommend the use of gloves when handling should be avoided as this is a good indication that the detergent is harsh, and therefore unsuitable for cleaning a powder coated surface.

INDIVIDUAL PRODUCT WARRANTIES

Care and Maintenance of Your Internal Blinds Vertical Blinds.

The application of a silicone based lubricant to the tilt rod is recommended. Regular dusting of the fabric will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean, avoid over zealous rubbing as this may permanently mark the blind. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Track 2 Years
  • Track Components 2 Years
  • Fabric 3 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of
  • Environments page.

Roller Blinds Care and Maintenance

Regular dusting of the fabric will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean, avoid over zealous rubbing as this may permanently mark the blind. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.

Other factors common with Roller Blinds are wafting or V’ing of the fabric, this can occur for many reasons not just the width of the blind, it arises from the deflection of the top roller tube and is caused from the weight of the fabric, fabric type, different fabric manufacturers, span and drop of blinds and gravity pulling down, all blinds have degrees of wafting and it is a commerciably acceptable trait to have degrees of it and it is not a warrant-able issue, increasing the size of the top tube will not always eliminate this issue, blinds must be looked at straight on and with a noncritical light source, we tend to notice this wafting factor when blinds head over the 2000mm wide and 1500mm in drop area but can also occur when the blind is narrower and has a long drop or viewing the blinds from a side angle, there are no definite sizes that we can state will and wont have wafting, it is not possible for any company representative to predict how any blind will react until it is installed and operational, another factor is the environment and temperature fluctuations, hotter days can cause more wafting as the temperature nearer the ceilings of homes is always hotter and the top tube can deflect more due to heat on these days than cooler days.

No blind retailer/manufacturer can make assurances that their blinds will not have deflection, if any form of wafting/V’ing is not desired then another product should be looked at or blind sizes should be kept to an absolute minimum.

Another trait of roller blinds can be puckering along the bottom rail, this can occur for a number of reasons, the fabric is attached to the bottom rail by a plastic spline which can be stitched, stapled or stuck in place before being inserted into the bottom rail and each of these methods can be affected differently by the same reasons as above and some degree of puckering is normal on most blinds and can also be seasonal, the extreme heat and cold we experience in Australia can cause window treatments to react differently.

Please note that roller blinds tend to not roll up straight when first installed, guide the roller blind by holding bottom bar and looking up to ensure fabric is running up true on roller. Frayed edges caused by inattentive use will not be covered by warranty.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Roller and Mechanism 2 Years
  • Fabric 2 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of
  • Environments page.

Aluminium Venetians Care and Maintenance

Regular dusting of the slats will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean and dry. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Internal Roller and Mechanism 2 Years
  • Slats 2 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of
  • Environments page.

Timber Venetians Care and Maintenance

Regular dusting of the slats will ensure no build up of dust and grime occurs. Any other form of washing of the blinds is not recommended.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Head Rail 3 Years
  • Slats and Pelmet 3 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

PVC Venetians Care and Maintenance

Regular dusting of the slats will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean and dry with a soft cloth. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Head Rail 3 Years
  • Slats and Pelmet 3 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

Roman Blinds Care and Maintenance

Regular dusting of the fabric will ensure no build up of dust and grime occurs. It important to monitor the fold lines on a roman blind to ensure dusts is not building up in joins. If required wipe stains with a soft cloth soaked in very mild soapy water. Sponge clean, avoid over zealous rubbing as this may permanently mark the blind. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Chain and Mechanism 2 Years
  • Fabric 3 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

Cellular Blinds Care and Maintenance

Keep cellular shades open during and after cleaning to properly air out the fabric and keep moisture from getting trapped in the pleats. Lightly spray the soiled area with the appropriate cleaner and gently wipe the fabric with a damp cloth or sponge. Always wipe horizontally along the pleats so as not to damage the fabric or folds. Take care not to crush or wrinkle the fabric. Pat with a dry cloth or towel to remove excess moisture but leave the blind fully extended to allow air to circulate between the pleats and through the honeycomb cells.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Head and Bottom Rail 2 Years
  • Fabric 2 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

Care and Maintenance of Your External Blinds Canvas Awnings

Keep the fabric clean by brushing regularly, both inside and outside, with a soft brush and by hosing occasionally with clear, cold water. You should start at the lower edge of the fabric and work upwards. Do not apply soaps, detergents, cleaning fluids or insecticides.Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with the fabric. Ensure that the canvas is thoroughly dry before rolling up and putting the awning away.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Head and Bottom Rail 2 Years
  • Fabric 2 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

Verandah Blinds Care and Maintenance

Keep the fabric clean by brushing regularly, both inside and outside, with a soft brush and by hosing occasionally with clear, cold water. You should start at the lower edge of the fabric and work upwards. Do not apply soaps, detergents, cleaning fluids or insecticides.Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with the fabric.Ensure that the canvas is thoroughly dry before rolling up and putting the awning away.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Head and Bottom Rail 2 Years
  • Fabric 2 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

Zipscreen® Ziptrak® Blind Care and Maintenance

Little maintenance is necessary. However, from time to time, we recommend you clean PVC with warm soapy water and wipe dry. Occasionally after washing use a quality Plastic and Vinyl Cleaner like “VuPlex”® to clean, polish and remove static on clear and coloured plastic. Never roll up and store PVC blinds while wet, always dry PVC before storing for long periods of time to avoid a milky film appearing on the surface. Fabrics should also be clean periodically to avoid a build up of grime using a mild soapy mix and hose off to dry.

Extrusions: At least four times a year tracks should be washed with soap and water and clear Silicone Spray should be applied to the tracks. ( extreme environments will require more regular maintenance )

Blinds should not be left down during inclement weather, storms or while the home is unoccupied, excessive winds may cause the fabrics to tear or damage the tracks, side channels and walls, damage of this nature is not covered under warranty, blinds fixed into Hebel walling are not as secure as traditional bricks and mortar walls and are more susceptible to movement due to inclement weather.

Warranty

  • Installation ( Labour ) 12 months ( Labour fees apply after 12 months )
  • Motors 3 years
  • Head box and Bottom Rail 4 years
  • Aluminium Extrusions 4 years
  • Side Zips and Kadars 3 years
  • PVC & fabrics carry standard manufacturers warranties, see links below
  • EasiSlip™ Brochure
  • EasiSlip™ Cleaning Instructions
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

Crimsafe Security Doors Care and Maintenance

Care and Maintenance Regularly Dusting and wiping over product with a clean damp cloth will reduce the build up of dirt, dust salt and pollutants. All hinges and screws should be coated regularly with a silicon based lubricant to avoid product seizing. Warm mild soapy water can be used with a damp cloth to remove marks where required. Any products that require gloves to be used are not recommended.

Moisture damage – whilst we warrant our product against warping, twisting and splitting from normal wear and tear under normal indoor conditions. Constant exposure to wet areas being close to sinks showers or open windows will void all warranty. In extreme cases the panels may not operate correctly due to the misalignment from swelling.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Panels 3 Years
  • Tracking, hinges and Hardware 2 Years
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

Roller Shutters Care and Maintenance

Please refer to the care and maintenance of your powder-coated products for your roller shutters.

Ensure side guides are clear of dirt and obstructions, don’t use lubricants like RP7 in guides as the chemicals will deteriorate the felt which enables smooth operation of your shutter. Internal winder boxes may squeak at times, lubrication may be used in hole where handle goes. No lubricants to come in contact with internal strap.

Warranty

  • Installation 12 months ( Labour fees apply after 12 months )
  • Aluminium profile and extrusions 5 Years
  • Parts 12 Months
  • Motors 3 Years
  • Solar panels and Batteries 12 Months
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

Plantation Shutters

We warrant that our shutters will be defect free in materials or workmanship for the warranty periods below and that the original purchaser owns the shutters provided that such products were properly installed; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.

This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Fair Price Group be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Fair Price Group be liable for costs to remove and/or reinstall the product. Repairs will be made only with like or similar parts. This warranty does not include shipping charges or the cost of labour involved for measuring and installation.

This warranty does not cover any condition of or damage to the shutter or window, from unauthorized repairs, accidents, alterations, misuse, abuse, act of God, motorized devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance. Improper, inappropriate or unauthorized replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and re installation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing, natural variations in colour, grain and texture in these products, Fair Price Group is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorized due to these normal variations.

All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.

Warranty

  • Colour Fastness – 3 years (Stains and clear lacquered finishes will fade over time and are not covered by colour fastness, solid colours are recommended if fading is not a desired outcome.)
  • Structural – Life time (covers frame and joinery and blades, blade pivot’s and moving parts are covered for 1 year) blades damaged due to incorrect use or misuse are not covered under the structural warranty, heat cracking, timber movement i.e. excessive warping are covered under the structural warranty, these issues will normally become evident within the first 3 to 6 months, this process is called seasoning which occurs after the timber shutters have been exposed to the heat, cold, condensation ( shutters exposed to excessive moisture will void this warranty) and sunlight over a period of time.
  • Hardware (Standard) – 1 year
  • Hardware ( Stainless Steel) – 2 years
  • Labour – 1 year (From date of install) ( Labour fees apply after 12 months )
  • Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page.

All warranties are determined on a project by project basis with varying outcomes based on circumstances.

Care & Maintenance Guidelines

To keep you Plantation Shutters looking their best, please follow these simple guidelines:

  • Keep free from dust and dirt by regularly wiping over with soft cloth, as you would use on your best furniture.
  • Remove stubborn dirt with a soft cloth and very mild detergent in water (wipe gently, do not scrub). Dry wet areas immediately with a dry soft cloth.
  • Never use abrasives, don’t scour the surface. Never use silicon-based cleaning products.

If you have selected interior timber shutters it is important to note that timber is a natural product so will be affected by the environment and by use:

  • Do not leave windows open in wet weather. If the shutters get wet, dry immediately.
  • Inspect every 12 months and repair any damage.
  • Build-up of condensation can affect the paint finish therefore if shutters are fitted in rooms with poor ventilation or high humidity make sure there is good airflow around the panels-inspect every month.
  • To prevent premature deterioration, repair any damage as quickly as possible.
  • Rotate the blades on clear finished timber shutters to ensure a more regular and even mellowing of the timber colour. Arrange for a re-coat on these shutters prior to the breakdown of the surface. The surface can be kept smooth but the colour cannot be rejuvenated.

Many products in our range have visible tension devices on the blades which could require adjustment from time to time. Occasional adjustment will maintain an easy action of these blades.

Some hints for operating your Plantation Shutters:

  • When Bi-Folding Panels, close the blades before folding away. This will help to prevent damage which may be caused by blades touching blades.
  • When rotating the blades do not grab the very top or very bottom blades, grab a blade approx half way down the stack to evenly distribute the pressure, failure to do so may result in breaking the tension screw end of the blade, a replacement blade is not covered under warranty.
  • If sliding panels, close the blades before moving panels, unless designed to slide with blades open.
  • If any catches or supports have been fitted, make sure they are used.
  • Maintain the installation fitting in good working order.
  • Keep bottom tracks free from dirt and grit.

External Venetian Blinds

Warranty Information currently being updated